Fulfillment and Shipping Policy
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At Sage Town Productions, we prioritize fast, reliable, and transparent order processing and shipping to ensure your satisfaction. Please review our fulfillment and shipping policy for details about how we handle orders and deliveries.
Order Processing
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All orders are processed within 5-8 business days after the order is placed.we will be
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Processing times may vary during holidays, sales events, or other peak times, but we always aim to meet your expectations.
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You will receive an order confirmation email once your purchase is complete and a shipping notification with tracking details when your item ships.
Shipping Methods and Delivery Times
We offer the following shipping options:
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Standard Shipping: Estimated delivery within 5-7 business days
Delivery times may vary based on your location and the shipping method selected during checkout. Please note that delays may occur due to unforeseen circumstances (e.g., weather events or carrier disruptions).
Shipping Rates
Shipping rates are calculated at checkout based on:
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The weight and dimensions of the items in your order.
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Your shipping address.
Free Shipping: Enjoy free shipping for orders over $50
Lost or Damaged Items
While we aim to deliver all orders in perfect condition, items may occasionally be lost or damaged during shipping.
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If your order arrives damaged, please contact us within 7 days with photos of the damaged item(s).
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If your order is lost in transit, please notify us, and we will assist you in filing a claim with the shipping carrier or arranging a replacement.
Order Tracking
You will receive a tracking number via email once your order ships. Use this number to track the progress of your delivery. Please allow 24 hours for tracking information to update.
Contact Us
For questions regarding your shipment, please contact us at
Contact@sagetownproduction.com
We’re here to help!